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SELENE’S CURTAINS TERMS AND CONDITIONS
415.200.9052 p / selenescurtains@gmail.com
Limited Warranty
Custom Window Treatments Warranty: Selene’s Curtains (“SSC”) custom home furnishings and window treatments are guaranteed to be free from fabrication defects provided the product is not incorrectly used and is owned by the original purchaser. This warranty is limited to the repair of “SSC”’s manufactured products. “SSC” maintains the right to determine whether the defect is covered by the warranty and how the fabrication defect will be corrected. Repairs will only be made to meet original specifications of the contract. This warranty does not include conditions or damage resulting from normal wear and tear, sun damage, misuse or abuse, improper cleaning, or the application of chemicals. Nor does this warranty include collateral cost such as installation by a third party, shipping or maintenance of any product. If client discovers any fabrication defects concerning “SSC” products, please contact “SSC” within thirty days from the date of product installation. This warranty only applies to request for repair of fabrication defects that are made with in thirty days from the date of product installation. If a fabrication defect is not made within thirty days, “SSC” will not be responsible for the fabrication defect repair and will not be liable for any further damage to customers’ furnishings and/or the window treatment(s) in question.
Fabric Estimates: “SSC” proposals include estimates of approximate metrage requirements to complete an order. Due to multiple variations such as fabric repeats, fabric widths and drapery hardware, “SSC” cannot quote exact yardages.
Textiles: Fabrics have inherent characteristics that are out of “SSC”’s control (i.e., stretching, stiffness, hiking, flaring, dye lots, back light shadows and imperfections). Be aware that no fabric is
completely stable and there should be tolerance for small fluctuations in drapery and shade lengths. Window Covering Association of America (“WCAA”) standards for manufactured draperies is up to 1” of variation from tabled measure. Tabled measure is defined as fabric measured as it lies on a table without stress or constrictions. Drapery fabrics (due to yarn contents, construction, humidity, etc.) will expand or contract under certain atmospheric conditions.
Fading: “SSC” does not warranty any window treatments from fading.
Fabric Backlighting: Fabrics may change in appearance when sun light is directed from the back side of the fabric. We recommend you place the fabric sample in the same light as your final application to determine true appearance.
Final Design/Application: “SSC” will not be responsible for the cost of a new window treatment and/or fabric, or other collateral expenses, should the customer not be satisfied with their window treatments and/or fabric selection due to appearance of the final design and/or other variations beyond SSC’s control.
Delivery Dates: All delivery dates are estimated and subject to arrival of fabrics, as well as possible back orders from “SSC”’s vendors. “SSC” reserves the right to amend estimated delivery dates.
Changes: Any changes to an active purchase order must be agreed to by both parties and must be changed in writing prior to the beginning of the window treatment production. Customers must disclose to “SSC” architectural changes or additions, such as cabinetry, beams, shelving, crown moldings, etc. prior to the beginning of the window treatment production. Changes will not be made to active purchase orders after “SSC” commenced window treatment production unless client pays for the cost of associated with requested changes.
Photography Consent: As “SSC” requires a record of its designs projects, Client will permit “SSC” representatives to photograph the project upon completion of the project. “SSC” will be entitled to use photographs for business purposes but shall not disclose the project location or Client’s name without Client’s prior written consent. Cancellation policy: Custom made products are not subject to cancellation or returns.
Terms: A fifty percent deposit payment is due to activate all orders The rest of the balances will be due for the products that are completed and/or manufactured. In the event any invoice is not paid when due, and legal action becomes necessary, the prevailing party shall be entitled to their reasonable attorney fees and court costs. It is expressly agreed that if an invoice is not paid and is referred to a third party for collection, the additional cost will be borne by the signer.
Print Name: ________________ Initial: _________ Date: _________________
Personal Guarantee: The undersigned agrees to the above terms and conditions, and also agrees to assume personal liability and responsibility for payment of all amounts due to Selene’s Curtains from the individual and/or Corporation, and guarantee’s payment of any amounts which become due pursuant to the above terms and conditions.
Print Name: __________________ Signature: __________ Date: _____________________
